Webkinz Game Card

Learn More about Webkinz Game Cards below!

How do I use a Webkinz Game Card?

Webkinz Game Cards are redeemed for eStore Points, which can be used at both the Ganz eStore (ganzestore.com) or at the Webkinz WShop within Webkinz World. Purchased game cards can be redeemed by following the instructions below.

To use your Game Card in Webkinz World:

• Log into your Webkinz account.
• Open the Things to Do menu and go to the Webkinz eStore.
• Enter the code found on your Game Card into the eStore Points Code field.
• Click the "Redeem Code" button.
• If you entered the code correctly, the points will be added to your account and you’ll be able to start shopping right away!

To use your Game Card at the Ganz eStore:

• Log into your Ganz eStore account.
• Click on "eStore Points" in the Nav Bar.
• Scroll down, past the options to buy eStore Points.
• Enter the code found on your Game Card into the Redeem Points Code field.
• Click the "Redeem" button.
• If you entered the code correctly, the points will be added to your Ganz eStore account and you’ll be able to start shopping right away!

What are eStore Points?

eStore Points are the currency used to purchase premium virtual items for all Ganz virtual worlds.

What can I buy with eStore Points?

In Webkinz World you can purchase exclusive premium virtual items and clothing for your Webkinz pets that cannot be purchased any other way. If you enter your code at the Ganz eStore, you can also use your points to purchase Virtual Webkinz Pets, Virtual Charms for the Charm Forest and virtual MAZIN' Hamsters.

Can I trade or sell items purchased with eStore Points?

Items purchased through either eStore cannot be traded, sent through KinzPost or sold at the W Shop.

What happens if I don’t want my eStore item anymore?

There are no refunds or exchanges on virtual items purchased with eStore points. Please only purchase items you are sure that you want.

Do eStore Points expire?

eStore Points do not expire. They can be used at any time while your account is active.

What happens if my Webkinz account expires?

To use your eStore Points and the items purchased with your eStore Points, your account must be active. If your account expires, you will need to adopt a new Webkinz pet, or sign up for a Deluxe account, which keeps your account open for as long as you are a Deluxe member.

I entered my code and nothing happened, or I got the wrong amount.

For technical issues with the redemption of your Game Card, please contact our eStore Customer Service team at ganzestorecs@ganz.com.